Unlike your present software, Engage is effective.
On-site contact center solutions that are cumbersome and expensive to run. Reckai Engage for Amazon Connect is being used by contact centers all around the world to meet the demands of contemporary consumers.
SECURITY
Make sure the data and privacy of your residents are well-protected.
Agents in local and federal government offices frequently work with sensitive material that requires the highest level of privacy and security. Engage upholds GDPR, CCPA, APP, and other security norms while maintaining SOC 2 Type II compliance.
OMNICHANNEL
Connect with your citizens through their preferred channels.
All age groups of citizens today want the same quality of service from the public sector, including being able to reach you through various communication means. Email, SMS, webchat, and well-known social messaging platforms are all connected to Engage.
INTELLIGENCE
Boost agent output and citizen comprehension
Your agents work to find solutions to problems. With intelligent self-service and AI, Engage interacts with your existing systems to enable your agents to work more efficiently and quickly while focusing on more complex issues.
CONTINUING WITH ENGAGE
Improve your public service contact center quickly
Additionally, there are no disruptions, so your contact center can continue operating normally.
1. Consultation
Amazon Connect and Engage work well together. Our AWS certified solution architects will make sure that your new cloud contact center meets the needs of your clients, employees, and company.
2. Implementation
Our in-house implementation experts make sure every step is quick and easy to complete so your new cloud contact center can be up and running quickly and your personnel can receive complete training.
3. Support
Our devoted support staff is here whenever you need us. Due to the fact that Engage is secure, reliable, and scalable for contact centers of all sizes, the majority of our clients only need very little support.
PARTICIPATE IN AMAZON CONNECT FEATURES
An improved contact center approach
Right out of the gate, experience quality.
Omnichannel experience
Let your consumers contact your company on the channels they want with an omnichannel inbox, an excellent voice experience, and prebuilt digital channels.
Customer personalization
Recognize the demands of your customers and plan ahead to meet them with knowledge base integration, customer profiles, and internal notes.
Positive agent experience
Give your agents the resources they require to complete their work swiftly and efficiently. with a user-friendly agent interface, notifications and warnings, agent next status, and more.
Actionable business intelligence
Get insightful data, such as real-time dashboards, resolution codes, connectivity with existing BI tools, and more, to drive ongoing company improvements.
Operational efficiency
Use technology to boost productivity by using skills-based routing, automated processes, proactive chatbots, CRM integration, and more.
Accelerated time-to-value
You can set up your contact center more quickly and start seeing the benefits of it right away thanks to simplified onboarding, volume-based pricing, and free continuous feature improvements.
Uncompromising security
SOC 2 Type II compliance, GDPR, CCPA, and the Australian Privacy Principles all make it standard practice to safeguard your company’s data privacy and that of your customers.
Salesforce CTI adapter
If you use Salesforce, you may quickly respond to incoming inquiries and send outbound messages by simply adding the Engage CTI adaptor to Salesforce.
“Reckai service is light years ahead of the competition because of their intelligent, specialized and courteous account managers.”
Director of Marketing
