Unlike your present software, Engage is effective.
On-site contact center solutions that are cumbersome and expensive to run. Reckai Engage for Amazon Connect is being used by contact centers all around the world to meet the demands of contemporary consumers.
IMPROVE ROI
Decrease resolution times while elevating CX
Your agents can work more quickly and intelligently using Engage. Give routine jobs to AI and machine learning, and use resources like cross-channel history, help articles, and previous encounters to increase agent productivity.
EFFICIENCY
Scale up or down quickly based on the demands of your clients
Seasonality, onboarding new customers, and churn. With Engage, business can scale quickly without investing in expensive agent licenses. Reduce costs and expedite the onboarding of agents without requiring technical resources or expensive license fees.
INNOVATION
Innovate at a pace that your rivals can't match.
Legacy systems can be a hindrance, especially for top-tier businesses that require support for digital and social channels. Achieve superior voice quality and omnichannel capabilities out of the box, including SMS and social messaging.
CONTINUING WITH ENGAGE
Change your BPO contact center software quickly
Additionally, there are no disruptions, so your agents can continue doing business as usual.
1. Consultation
Amazon Connect and Engage work well together. Our AWS certified solution architects will make sure that your new cloud contact center meets the needs of your clients, employees, and company.
2. Implementation
Our in-house implementation experts make sure every step is quick and easy to complete so your new cloud contact center can be up and running quickly and your personnel can receive complete training.
3. Support
Our devoted support staff is here whenever you need us. Due to the fact that Engage is secure, reliable, and scalable for contact centers of all sizes, the majority of our clients only need very little support.
PARTICIPATE IN AMAZON CONNECT FEATURES
An improved contact center approach
Right out of the gate, experience quality.
Omnichannel experience
Let your consumers contact your company on the channels they want with an omnichannel inbox, an excellent voice experience, and prebuilt digital channels.
Customer personalization
Recognize the demands of your customers and plan ahead to meet them with knowledge base integration, customer profiles, and internal notes.
Positive agent experience
Give your agents the resources they require to complete their work swiftly and efficiently. with a user-friendly agent interface, notifications and warnings, agent next status, and more.
Actionable business intelligence
Get insightful data, such as real-time dashboards, resolution codes, connectivity with existing BI tools, and more, to drive ongoing company improvements.
Operational efficiency
Use technology to boost productivity by using skills-based routing, automated processes, proactive chatbots, CRM integration, and more.
Accelerated time-to-value
You can set up your contact center more quickly and start seeing the benefits of it right away thanks to simplified onboarding, volume-based pricing, and free continuous feature improvements.
Uncompromising security
SOC 2 Type II compliance, GDPR, CCPA, and the Australian Privacy Principles all make it standard practice to safeguard your company’s data privacy and that of your customers.
Salesforce CTI adapter
If you use Salesforce, you may quickly respond to incoming inquiries and send outbound messages by simply adding the Engage CTI adaptor to Salesforce.
“Reckai service is light years ahead of the competition because of their intelligent, specialized and courteous account managers.”
Director of Marketing
